Slowness or failure when displaying reports

Incident Report for Big Ideas Math

Resolved

The reporting issue is resolved. Thank you for your patience.
Posted Aug 22, 2025 - 17:00 EDT

Monitoring

A fix has been implemented for reporting issues and we are monitoring the results.
Posted Aug 22, 2025 - 16:45 EDT

Update

A fix has been implemented for reporting issues and we are monitoring the results.
Posted Aug 22, 2025 - 16:37 EDT

Identified

We have identified the probable cause of the issue and are working internally and with our partners towards resolution. There will continue to be issues viewing reports or lists of assignments that are currently in-progress and will continue to intermittently affect other reporting or assignment interactions.
Posted Aug 22, 2025 - 09:25 EDT

Update

Any reports containing assignments that are partially completed are not loading correctly. This can cause other reports to also fail occasionally. We are continuing to investigate solutions to this issue. Until then, assignments can be created and taken safely with no data lost.
Posted Aug 21, 2025 - 17:19 EDT

Investigating

We are currently investigating the issue.
Posted Aug 21, 2025 - 11:58 EDT
This incident affected: Big Ideas Math (Big Ideas Math Web Site).